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1.4

Due to company cut-backs I am forced to use Costco Mail order. The service is really poor and I'm very disappointed.

I tried to transition early and Costco claimed to try to contact my dr to transfer prescription. After a couple weeks of Costco's failed attempts, I made 1 phone call and had it done in10 minutes. I've had to pay extra to have my fedex package redelivered because they refuse to use the USPS and now they just charged my credit card without my authorization. Don't allow them to keep your credit card info stored on the website because they will charge you for new prescriptions without giving you the option to "check out" and pay when you can afford it.

My last prescription was left in my metal mailbox all day. I live in the desert and it was 120* so I'm pretty sure my medication is ruined since it cooked in the sun all day.

Reason of review: Poor customer service.

Location: Desert Hot Springs, California

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