Costco Pharmacy Reviews

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New Reviewer

A feeling of being ripped off!

In 2019 my doctor placed me on a certain drug that was partially covered by the manufacturer that was unknown to me at the time BUT should have been to Costco pharmacy. I did not find out till a year later and found out that I had been over charged to the tune of $550. When I discussed the with the pharmacist, it was simply "sorry"! Well I am about to write one of their senior executive's and turn in my membership card even though there is still 8 months remaining.
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1 comment
#2026136

Costco Pharmacy charges twice as much compared to other phamacies! June 2021

ID
#2321283 Review #2321283 is a subjective opinion of poster.
Loss
$550

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unprofessional staff and refill delays

Worst customer service, refill delays up to hours even after the given time. Very rude staff at drop off window.

User's recommendation: Not recommended, check other locations.

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ID
#2643668 Review #2643668 is a subjective opinion of poster.
Location
Edmonton, Alberta
Service
Cvs Pharmacy Prescription Refill
Pros
  • Close to home
Cons
  • Unethical staff
Preferred solution
Reason for delay, deliberately in my case
New Reviewer
I transferred my prescriptions to my local Costco store when my wife and I had eye surgery because I assumed the prices would be lower at Costco. I was way wrong. If you compare pricing at other stores, ( grocery, CVS, Walgreens, etc.) you will see that Costco is...
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ID
#2594129 Review #2594129 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Costco Pharmacy Prescription Refill
Pros
  • Convenient
  • Fast
Cons
  • Way too high priced
Loss
$200
Preferred solution
Price reduction
New Reviewer

It’s just AWFUL using Costco Norwalk, CT pharmacy.

Wrong medication. And I called ahead of time to make sure it was ready. And the staff are rude and disrespectful. And dont seem to get it I am there to get a good price on my medication not just buy my medication at any price. This is not the first time nor was I the only one having a problem on Sat May 29, 2021. So I had to leave with nothing.

User's recommendation: Go elsewhere.

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ID
#2578137 Review #2578137 is a subjective opinion of poster.
Location
Norwalk, Connecticut
Service
Costco Pharmacy Prescription Refill
Pros
  • Good prices
Preferred solution
Competent running of pharmacy and professional and respectful staff. Good luck with that.
New Reviewer

Wrong RX second time

Costco Pharmacy - Wrong RX second time
Second occurrence where when I got home and opened my rx, found they gave 10 additional of drug I don't use. Took it to chief pharmacist and got the no big deal response. Was going to complain to State board but their fillable form to load. Perhaps a window of things to come?

User's recommendation: Check your prescription b 4 u leave.

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ID
#2519002 Review #2519002 is a subjective opinion of poster.
Location
Occoquan, Virginia
Service
Costco Pharmacy Prescription Refill
Pros
  • Good prices
Cons
  • Accuracy
Preferred solution
Costco gift card based on level spent 120 day average
Went in to get meds for my spouse who just got out of the hospital and was in need of monitoring. I found someone who could help while I got the meds the hospital ordered 4 hours previously and they told Costco it would need to be done quickly. When I get to the...
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ID
#2471661 Review #2471661 is a subjective opinion of poster.
Location
Portland, Oregon
New Reviewer

Poor Service

Phoned in prescription no.Was out of refills They would have to contact Dr for.new Prescription.Waited for 4 days No prescription Called drs office they never got request for new prescription This has happened before.

User's recommendation: Go to another pharmacy.

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ID
#2380464 Review #2380464 is a subjective opinion of poster.
Location
North Plainfield, New Jersey
Pros
  • Good prices
Preferred solution
Let the company propose a solution

Poor service

Only after making us fill out forms did the tech bother to tell us there would be more than an hour wait before they could actually give flu shots, due to there being 4 whole people in line before me. Wasting customers time is not acceptable.

User's recommendation: Avoid.

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ID
#2218473 Review #2218473 is a subjective opinion of poster.
Location
Houston, Texas
Service
Costco Pharmacy Customer Care

Spectacular and efficient in getting a refill.

So, my initial prescription had no refills remaining. I reached out to the physician, but felt it would not be done in a timely fashion. I reached out to Costco Pharmacy in Lehi, IT and it was ready for pickup the next day. Spectacular service and will be my pharmacy of choice from now on. Above and beyond, indeed.
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ID
#2123590 Review #2123590 is a subjective opinion of poster.
Location
Ogden, Utah
Service
Costco Pharmacy Prescription Refill
New Reviewer
I live in Winnipeg and started using the Costco pharmacy because of the affordable dispensing fee. But the services are very poor. I am retired and go away for 5 months every winter. I get my vacation medications filled at Costco at the McGillivary Warehouse. The...
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ID
#1937695 Review #1937695 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Preferred solution
Apology
New Reviewer

Picked up prescriptions and again pharm co brand on my file not to use/refill was filled with wrong R/X

I (family) use Costco Pharmacy for all R/X medicine daily drugs. I use presently and previous 25+ years where customer satisfaction friendliness, savings,quality mdse. etc. is perfect. The filled prescription I am referring to is recorded on file requests not to fill with one phar. company brand name was filled wrong again. Also pharmacist that asked to refill correct didn't have it filled or medicine in stock as she told it would be for p/u. Everything is excellent with all except for pharmacist Buddy MusadGilbert,#00481 at 1415 N Arizona Avenue Gilbert, Az.

User's recommendation: Always shop Costco for all R/X and drug needs.

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ID
#1877958 Review #1877958 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Let the company propose a solution

Praise for pharmacist at Florence ky store

I am 69 and I have chronic pain due to spinal stenosis ,arthritis,and other issues. I take norco as prescribed by my Dr . I switched to Costco in December 2018 because Wal-Mart was charging outrageous prices and didn't have the medication in stock half the time. Mr Ricky Reyes is the pharmacist at Florence warehouse . He. Makes time to answer questions if need be. He really cares about his customers. Once he took 10$ off my cost simply because I had to wait a little longer than usual which I barely noticed. I've never really had a problem with any pharmacist in general, but most seem distant and mechanical. Mr Reyes is always smiling ,goes above and beyond ,and is very warm and considerate. As a matter of fact his employees are all courteous and helpful

User's recommendation: I highly recommend Florence Costco pharmacy and Mr Reyes.

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ID
#1848729 Review #1848729 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Service
Costco Pharmacy Pharmacist

Never

Barb, the Manager pharmacist of Costco Courtenay presumed to tell me I hadn't been on my medication, calling me a liar, deciding she knew the dosage I was on then proceeded to tell me Costco pharmacy could not put on file, 2 medications that could kill me, because there were hundreds of meds that could do so- not true, only 2 contraindicated for my condition, when I tried to explain again, there were only two she again ignored me and continued her liable behaviour when the pharmacy is supposed to be the last stop in med checks and safety for drugs that can kill patients. Literally refusing to document what is deadly to me, this was my second negative experience at this pharmacy with Barb the manager. When I called back to address the issue, she proceeded to lie, not let me finish and hang up, then lied to staff about her behaviour and words, forcing a customer to advocate for life saving notes on file and accuse them of lying and again, refusing to simply type in a contraindication for a cancer that only has two contraindications, one should not be a manager- terrible service and life endangering with zero accountability! NO STARS for the manager. I spoke with Costco staff and they said they had complaints about the pharmacy staff customer service and behaviour (I think they are great except for her but she is a terrible example to them) but they were separately run from Costco. Talk about potentially deadly apathy, never mind the horrendous customer care!
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ID
#1775229 Review #1775229 is a subjective opinion of poster.
Service
Costco Pharmacy Pharmacist
Pros
  • Close to home
Reason of review
Bad quality

Check your pescription out carefully before you leave.

wrong prescription given than a silly we made a mistake and it won't happen again. Wow you would think they would be more careful when filling soothing out. their supposed to be professionals.
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1 comment
#1814436

A not uncommon occurrence. It happens.

This is why one must always verify prescriptions prior to leaving the pharmacy. Not intentional, I am sure.

Try to calm down about it. You caught the mistake and now all is well and fine with the world.

ID
#1771310 Review #1771310 is a subjective opinion of poster.
Location
Kitchener, Ontario
New Reviewer

Stay with costco for meds

why has Costco removed itself from preferred pharmacy list with Pa UPMC medicare insurance. Costco has been our source of choice for years? Mike S mishrdn@***.com
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ID
#1734065 Review #1734065 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
s listtay on prefered pharmacy
New Reviewer

Don't but until they change the practice

New policy--all prescriptions come wrapped in single-use non-recyclable plastic enclosures. Don't use them until they stop this new procedure.
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2 comments
#1786234

I suspect the planet will do just fine no matter how your pills are dispensed to customers. OH! The humanity.

#1879963
@Machele

Shaming someone because they care about excessive packaging? The shame is yours to own.

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ID
#1724744 Review #1724744 is a subjective opinion of poster.
Location
Lee, Virginia
Cons
  • New policy
Reason of review
Use of single use plastic wrappings
Preferred solution
Change new policy

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