Costco Pharmacy Reviews and Complaints | costcopharmacy.ca @ Pissed Consumer

Most helpful review

New Reviewer

Jul 20, 2022 Linda L Csw

Worst customer service

3.6

The guy that answered the phone was a nasty *** I'm switching to Amazon pharmacy, it's a dollar more but they deliver so no gas!!! So I'll save and won't have to deal with *** anymore.

User's recommendation: Go elsewhere.

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#3779101

Location

Silver Springs, Nevada

Preferred solution

Apology

Jul 26, 2022 PissedConsumer3796831

Costco refuses drug discount cards for cash purchases if u have insurance on file

2.0

If you have insurance on file, Costco refuses to allow a GoodRX card even if you tell them you are making a cash purchase and not to bill insurance. This is a way Costco steals from customers. Go to another pharmacy like Amazon or costplusdrugs.com.

User's recommendation: Buyer beware. Consider going to another pharmacy like Amazon.

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#3796831

New Reviewer

Jul 06, 2022 John C Pla

Awful service and even worse service recovery

I used the Costco price compare software which indicated my copay would be $13.80 rather than the $30. I pay at my local (not Costco) pharmacy. I set up an account with Costco, ordered my prescription on 7/1 for USPS delivery. On 7/4 I received an email that said that...

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#3737621

Loss

$17

Preferred solution

Let the company propose a solution

New Reviewer

Jun 16, 2022 Karon Cil

Warning-unreliable MAILING Pharmacy service

1.0

UNRELIABLE SERVICE! THE STORY: My 87 year old mother has been using the local Costco warehouse pharmacy for years and is very happy with them but she is having mobility issues and is recovering from COVID. I registered her for the online pharmacy to have her med mailed...

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#3677825

Pros

Convenient

Cons

Unreliable mail service

Preferred solution

understand and have consideration for the people whose life depends on the mailing service and product offered. or better yet get out of this service. Costco does well with the warehouse concept but mailing prescriptions in a whole different service.

New Reviewer

May 05, 2022 AI f

Did not get good customer service

1.9

I went in to get booster shot & flu shot. I didn't get update vaccine card. I discovered later my friend had No trouble but Costco Airport So. San francisco Pharmacy gave him a new card & exchange for his old records. I later called them & they said they do the same but when arrived they said they wouldn't. And pharmacist was grinning like she played a joke on me. I do not like to have to be lied to & then made fun of. They are very unprofessional, mean & terrible. Casher personal are nice but changes all the time.

User's recommendation: Don't ask pharmacist for help, Save yourself go elsewhere. when they have the products it's great but forget their pharmacy customer service.

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#3546423

Location

South San Francisco, California

Pros

Good product prices
Updated products

Cons

Asian woman pharmacist does seem to treat elderly well
Unethical staff

Preferred solution

do not need to. but just submit the complaint.

New Reviewer

Jan 18, 2022 Daniel A Zum

Trouble getting booster with appointment

1.0

I tried several times to get my booster with an appointment and every time I went they told me another story why they couldnt give me the booster this time is the last theyre telling me it Hass to be six months then I say why did the online application to get the booster give me a date on a specific day to go and get the booster when the pharmacist is telling me I shouldnt be getting the booster Kush it hasnt been six months yet the second shot of Moderna Was on 8/30/21. Why does my appointment say show up today to get the booster win the pharmacist says no. daniel Aiello 631484**** Costco in Holbrook New York

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#3269157

Location

Holbrook, New York

Loss

$500

Preferred solution

I want my pharmacist to give me the booster right now and stop with the *** he needs six months I’m severely overweight the online Application said I was due today for my shot my booster shot

New Reviewer

Jan 01, 2022 Samantha M Qjz

It's an emergency that I get my medication

My profile isn't loading and I need to transfer my prescriptions immediately to another Pharmacy so they can get them today

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#3219632

Pros

Close to home
Good prices

Cons

Accuracy

Preferred solution

I need your office to transfer my prescriptions immediately

New Reviewer

Nov 03, 2021 Rolin Mig

Out of 18 pills they gave me 13

1.9

A script for Prednisone has been shortened twice The time before. It was 2 or 3 short. Out of 18 that is not a lot of counting. This time 18 pills received 13 pills. I should have called the first time. I talked with the Manager Kyle and he said they are so busy, mistakes happen. I told him if someone cant count to 18 they should not be in a position like. Reading reviews other people are being shorted too. He told me he was going to put in my profile I count my Medication. Warning everyone should count their Meds at Costco!!!

User's recommendation: Count your Medications at Costco, they tend to rip you off.

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#3034739

Service

Costco Pharmacy Pharmacist

Pros

Close to home

Cons

Accuracy

Oct 15, 2021 PissedConsumer2973758 of Des Moines, IA

5 trips to pick up medication

3.0

I live 15mi from Costco. The 1st time I went to pick up my medication, it wasn't ready. The 2nd time the pharmacist was at lunch, the 3rd time they had a power outage and I could not come in. The 4th time the pharmacist was out to lunch. I'm hoping on my 5th trip I can get my medication. To the pharmacist. In Iowa, as long as you are in the building, a tech CAN pass out medication. You don't need to shut down the enire pharmacy.

User's recommendation: Call before going there--lunches seem to take preference over customers needs.

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#2973758

Location

Des Moines, Iowa

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Oct 14, 2021 PissedConsumer2971120 of Hesperia, CA

Wrong count on medication

I placed a refill for one of my daily medications after I took the last one. When my wife went to pick it up she was told that they did not complete the refill request because I should still have 2 more months left before the next refill. They told my wife said that if I want the meds, she would have to pay for them. The bottle is marked 90 but I finished it in a month. The funny thing is that these meds are capsules and it's impossible to fit all 90 of them in the tiny bottle that was marked with a 90 count. This is the second time they did this to me. The first time I just let it go.

User's recommendation: Watch out, Costco Pharmacy may have been ripping you off too. Make sure the count is correct inside your medication bottles.

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#2971120

Location

Victorville, California

Aug 16, 2021 PissedConsumer2781563 of Snellville, GA

Theft of Prescription

1.0

I get a script for HydroCodone, Costco demands a reasn code. Doctor sends code. Costco then demands a Diagnosis code. Doctor sends it. Costco demands detailed desctiption of condition. I go to get it and deliver by hand. I Notify Costco that if they do not accecpt this...

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#2781563

Location

Snellville, Georgia

New Reviewer

Jun 29, 2021 Vishwas Bharti

Unprofessional staff and refill delays

2.0

Update by user Jul 29, 2021

They don't revert or care about their customers.

Original review posted by user Jun 29, 2021

Worst customer service, refill delays up to hours even after the given time. Very rude staff at drop off window.

User's recommendation: Not recommended, check other locations.

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#2643668

Location

Edmonton, Alberta

Service

Cvs Pharmacy Prescription Refill

Pros

Close to home

Cons

Unethical staff

Preferred solution

Reason for delay, deliberately in my case

New Reviewer

Jun 07, 2021 Edwin S

Pricing of prescriptions

3.0

I transferred my prescriptions to my local Costco store when my wife and I had eye surgery because I assumed the prices would be lower at Costco. I was way wrong. If you compare pricing at other stores, ( grocery, CVS, Walgreens, etc.) you will see that Costco is...

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#2594129

Location

Las Vegas, Nevada

Service

Costco Pharmacy Prescription Refill

Pros

Fast
Convenient

Cons

Way too high priced

Loss

$200

Preferred solution

Price reduction

New Reviewer

May 29, 2021 Caroline J Hyj

It’s just AWFUL using Costco Norwalk, CT pharmacy.

Wrong medication. And I called ahead of time to make sure it was ready. And the staff are rude and disrespectful. And dont seem to get it I am there to get a good price on my medication not just buy my medication at any price. This is not the first time nor was I the only one having a problem on Sat May 29, 2021. So I had to leave with nothing.

User's recommendation: Go elsewhere.

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#2578137

Location

Norwalk, Connecticut

Service

Costco Pharmacy Prescription Refill

Pros

Good prices

Preferred solution

Competent running of pharmacy and professional and respectful staff. Good luck with that.

New Reviewer

Apr 24, 2021 Mark M Fqd

Wrong RX second time

3.2

Second occurrence where when I got home and opened my rx, found they gave 10 additional of drug I don't use. Took it to chief pharmacist and got the no big deal response. Was going to complain to State board but their fillable form to load. Perhaps a window of things to come?

User's recommendation: Check your prescription b 4 u leave.

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#2519002

Location

Occoquan, Virginia

Service

Costco Pharmacy Prescription Refill

Pros

Good prices

Cons

Accuracy

Preferred solution

Costco gift card based on level spent 120 day average

Mar 23, 2021 PissedConsumer2471661 of Portland, OR

Lack of professionalism

2.3

Went in to get meds for my spouse who just got out of the hospital and was in need of monitoring. I found someone who could help while I got the meds the hospital ordered 4 hours previously and they told Costco it would need to be done quickly. When I get to the...

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#2471661

Location

Portland, Oregon

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Price Affordability	3/5
Value for money	3/5
Insurance Plans Acceptance	3/5
Website	2/5
Diversity of Products or Services	2/5

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