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New Reviewer

Worst customer service

The guy that answered the phone was a nasty *** I'm switching to Amazon pharmacy, it's a dollar more but they deliver so no gas!!! So I'll save and won't have to deal with *** anymore.

User's recommendation: Go elsewhere.

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ID
#3779101 Review #3779101 is a subjective opinion of poster.
Location
Silver Springs, Nevada
Preferred solution
Apology

Costco refuses drug discount cards for cash purchases if u have insurance on file

If you have insurance on file, Costco refuses to allow a GoodRX card even if you tell them you are making a cash purchase and not to bill insurance. This is a way Costco steals from customers. Go to another pharmacy like Amazon or costplusdrugs.com.

User's recommendation: Buyer beware. Consider going to another pharmacy like Amazon.

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ID
#3796831 Review #3796831 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Awful service and even worse service recovery

I used the Costco price compare software which indicated my copay would be $13.80 rather than the $30. I pay at my local (not Costco) pharmacy. I set up an account with Costco, ordered my prescription on 7/1 for USPS delivery. On 7/4 I received an email that said that...
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ID
#3737621 Review #3737621 is a subjective opinion of poster.
Loss
$17
Preferred solution
Let the company propose a solution
New Reviewer

Warning-unreliable MAILING Pharmacy service

UNRELIABLE SERVICE! THE STORY: My 87 year old mother has been using the local Costco warehouse pharmacy for years and is very happy with them but she is having mobility issues and is recovering from COVID. I registered her for the online pharmacy to have her med mailed...
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ID
#3677825 Review #3677825 is a subjective opinion of poster.
Pros
  • Convenient
Cons
  • Unreliable mail service
Preferred solution
understand and have consideration for the people whose life depends on the mailing service and product offered. or better yet get out of this service. Costco does well with the warehouse concept but mailing prescriptions in a whole different service.
New Reviewer

Did not get good customer service

I went in to get booster shot & flu shot. I didn't get update vaccine card. I discovered later my friend had No trouble but Costco Airport So. San francisco Pharmacy gave him a new card & exchange for his old records. I later called them & they said they do the same but when arrived they said they wouldn't. And pharmacist was grinning like she played a joke on me. I do not like to have to be lied to & then made fun of. They are very unprofessional, mean & terrible. Casher personal are nice but changes all the time.

User's recommendation: Don't ask pharmacist for help, Save yourself go elsewhere. when they have the products it's great but forget their pharmacy customer service.

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ID
#3546423 Review #3546423 is a subjective opinion of poster.
Location
South San Francisco, California
Pros
  • Good product prices
  • Updated products
Cons
  • Asian woman pharmacist does seem to treat elderly well
  • Unethical staff
Preferred solution
do not need to. but just submit the complaint.
New Reviewer

Trouble getting booster with appointment

I tried several times to get my booster with an appointment and every time I went they told me another story why they couldnt give me the booster this time is the last theyre telling me it Hass to be six months then I say why did the online application to get the booster give me a date on a specific day to go and get the booster when the pharmacist is telling me I shouldnt be getting the booster Kush it hasnt been six months yet the second shot of Moderna Was on 8/30/21. Why does my appointment say show up today to get the booster win the pharmacist says no. daniel Aiello 631484**** Costco in Holbrook New York
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ID
#3269157 Review #3269157 is a subjective opinion of poster.
Location
Holbrook, New York
Loss
$500
Preferred solution
I want my pharmacist to give me the booster right now and stop with the *** he needs six months I’m severely overweight the online Application said I was due today for my shot my booster shot
New Reviewer

It's an emergency that I get my medication

My profile isn't loading and I need to transfer my prescriptions immediately to another Pharmacy so they can get them today
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ID
#3219632 Review #3219632 is a subjective opinion of poster.
Pros
  • Close to home
  • Good prices
Cons
  • Accuracy
Preferred solution
I need your office to transfer my prescriptions immediately
New Reviewer

Out of 18 pills they gave me 13

A script for Prednisone has been shortened twice The time before. It was 2 or 3 short. Out of 18 that is not a lot of counting. This time 18 pills received 13 pills. I should have called the first time. I talked with the Manager Kyle and he said they are so busy, mistakes happen. I told him if someone cant count to 18 they should not be in a position like. Reading reviews other people are being shorted too. He told me he was going to put in my profile I count my Medication. Warning everyone should count their Meds at Costco!!!

User's recommendation: Count your Medications at Costco, they tend to rip you off.

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ID
#3034739 Review #3034739 is a subjective opinion of poster.
Service
Costco Pharmacy Pharmacist
Pros
  • Close to home
Cons
  • Accuracy

5 trips to pick up medication

I live 15mi from Costco. The 1st time I went to pick up my medication, it wasn't ready. The 2nd time the pharmacist was at lunch, the 3rd time they had a power outage and I could not come in. The 4th time the pharmacist was out to lunch. I'm hoping on my 5th trip I can get my medication. To the pharmacist. In Iowa, as long as you are in the building, a tech CAN pass out medication. You don't need to shut down the enire pharmacy.

User's recommendation: Call before going there--lunches seem to take preference over customers needs.

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ID
#2973758 Review #2973758 is a subjective opinion of poster.
Location
Des Moines, Iowa

Wrong count on medication

I placed a refill for one of my daily medications after I took the last one. When my wife went to pick it up she was told that they did not complete the refill request because I should still have 2 more months left before the next refill. They told my wife said that if I want the meds, she would have to pay for them. The bottle is marked 90 but I finished it in a month. The funny thing is that these meds are capsules and it's impossible to fit all 90 of them in the tiny bottle that was marked with a 90 count. This is the second time they did this to me. The first time I just let it go.

User's recommendation: Watch out, Costco Pharmacy may have been ripping you off too. Make sure the count is correct inside your medication bottles.

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ID
#2971120 Review #2971120 is a subjective opinion of poster.
Location
Victorville, California

Theft of Prescription

I get a script for HydroCodone, Costco demands a reasn code. Doctor sends code. Costco then demands a Diagnosis code. Doctor sends it. Costco demands detailed desctiption of condition. I go to get it and deliver by hand. I Notify Costco that if they do not accecpt this...
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ID
#2781563 Review #2781563 is a subjective opinion of poster.
Location
Snellville, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unprofessional staff and refill delays

Update by user Jul 29, 2021

They don't revert or care about their customers.

Original review posted by user Jun 29, 2021
Worst customer service, refill delays up to hours even after the given time. Very rude staff at drop off window.

User's recommendation: Not recommended, check other locations.

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ID
#2643668 Review #2643668 is a subjective opinion of poster.
Location
Edmonton, Alberta
Service
Cvs Pharmacy Prescription Refill
Pros
  • Close to home
Cons
  • Unethical staff
Preferred solution
Reason for delay, deliberately in my case
New Reviewer

Pricing of prescriptions

I transferred my prescriptions to my local Costco store when my wife and I had eye surgery because I assumed the prices would be lower at Costco. I was way wrong. If you compare pricing at other stores, ( grocery, CVS, Walgreens, etc.) you will see that Costco is...
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ID
#2594129 Review #2594129 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Costco Pharmacy Prescription Refill
Pros
  • Fast
  • Convenient
Cons
  • Way too high priced
Loss
$200
Preferred solution
Price reduction
New Reviewer

It’s just AWFUL using Costco Norwalk, CT pharmacy.

Wrong medication. And I called ahead of time to make sure it was ready. And the staff are rude and disrespectful. And dont seem to get it I am there to get a good price on my medication not just buy my medication at any price. This is not the first time nor was I the only one having a problem on Sat May 29, 2021. So I had to leave with nothing.

User's recommendation: Go elsewhere.

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ID
#2578137 Review #2578137 is a subjective opinion of poster.
Location
Norwalk, Connecticut
Service
Costco Pharmacy Prescription Refill
Pros
  • Good prices
Preferred solution
Competent running of pharmacy and professional and respectful staff. Good luck with that.
New Reviewer

Wrong RX second time

Costco Pharmacy - Wrong RX second time
Second occurrence where when I got home and opened my rx, found they gave 10 additional of drug I don't use. Took it to chief pharmacist and got the no big deal response. Was going to complain to State board but their fillable form to load. Perhaps a window of things to come?

User's recommendation: Check your prescription b 4 u leave.

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ID
#2519002 Review #2519002 is a subjective opinion of poster.
Location
Occoquan, Virginia
Service
Costco Pharmacy Prescription Refill
Pros
  • Good prices
Cons
  • Accuracy
Preferred solution
Costco gift card based on level spent 120 day average

Lack of professionalism

Went in to get meds for my spouse who just got out of the hospital and was in need of monitoring. I found someone who could help while I got the meds the hospital ordered 4 hours previously and they told Costco it would need to be done quickly. When I get to the...
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ID
#2471661 Review #2471661 is a subjective opinion of poster.
Location
Portland, Oregon

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